If you're running into issues during app setup — such as errors while submitting your information — a few small formatting problems may be the cause. Here's how to troubleshoot and resolve them.
✅ Check Your Address Format
Make sure your Primary Address is:
A valid physical address (❌ no PO Boxes)
The same address listed on your payout method (this is required for verification purposes)
📌 Mismatched or non-physical addresses can cause errors when setting up your payout method.
✅ Check Your Phone Number Format
Double-check that your phone number is:
Entered without spaces or dashes (e.g., 1234567890)
Associated with your current mobile device (used for identity verification)
⚠️ Some fields may reject the phone number if extra characters are included.
💬 Still Having Trouble?
If you’ve reviewed and corrected both your address and phone number, but you're still unable to complete setup, please contact our Server Support Team for help.
We’ll be happy to take a closer look and help get your account setup completed.