If your information will not submit or returns an error message, please double-check the listed address on your account. Make sure that the address you have listed is a physical address and not a PO Box, and that it matches the billing address for the payout method you are trying to add.

Please also ensure that you have entered your phone number correctly, and have not used any spaces or dashes when typing the number.

If changing the address and phone number does not correct the issue, please contact our dedicated Server Support Team at WeCanHelp@proofserve.com.