Is your Proof mobile app not working? Are you seeing poor performance or experiencing unexpected crashes? If your phone is low on memory or storage, the Proof app may not be able to function as expected.
We recommend freeing up as much of your phone's storage as you can, and then try clearing the app's cache using the steps below:
iOS
iOS
Navigate to your phone’s app list and tap on the Settings gearbox.
Select General.
Next, you’ll want to select iPhone Storage.
Select the Proof app.
Within the app’s settings are various details about the app, including its size and usage. You’ll also see two buttons: Offload App and Delete App.
Offload App clears some app cache, including storage space. However, it does not remove all data. To continue using the app, you will need to reinstall it.
Delete App deletes the app and all corresponding app cache and data. If you reinstall the app, you will not have any saved data.
To clear storage space, tap Offload App. On the pop-up window, select Offload App again to confirm.
If you want to delete the app and all data, skip Step 6. Tap Delete App. On the pop-up window, select Delete App again to confirm.
Android
Android
Open Settings.
Scroll down and select Apps.
Tap the See all option at the bottom.
Tap the Proof app.
Tap Storage and cache.
Select Clear cache.
Tap Clear storage to clear data and cache.
After completing these steps, please try uninstalling and reinstalling the Proof mobile app. This should create a hard reset.
If you continue to experience performance issues with the app, please feel free to contact our dedicated Server Support Team via the chat window, or email the team directly at wecanhelp@proofserve.com.