If you're experiencing technical issues with the Proof mobile app or website, our Server Support Team is here to help.
Please contact us at:
📧 wecanhelp@proofserve.com
🛠️ Help Us Help You Faster
To resolve your issue quickly, please include as much of the following information as possible in your message:
📋 Describe the Issue
What exactly is happening?
Are there error messages? If so, what do they say?
Are screenshots available? (These are extremely helpful!)
📍 Scope of the Issue
Are you experiencing the problem with:
All jobs?
Specific jobs?
A single job only?
📱 Device Information
Are you using an iOS or Android device?
What’s your device model? (e.g., Samsung Galaxy S22, iPhone 13)
What operating system version are you using? (e.g., iOS 17.4.1, Android OS 13.0)
📦 App Version
What version of the Proof mobile app are you currently using?
Have you checked for available updates in the App Store or Google Play Store?
✅ To check your app version and see if updates are available:
Open the App Store or Google Play
Search for the Proof app
Tap to view the app page and version details
With this information, our team can troubleshoot your issue quickly and get you back to serving with confidence.