For any technical issues you are experiencing with the Proof mobile app or website, please contact our dedicated Server Support Team at WeCanHelp@proofserve.com.
If possible, please provide as much of the following information as possible:
Please describe the issue in detail, including any error messages you may be seeing? Screenshots are helpful if you are able to provide any.
Are you seeing the issue with all jobs, some jobs, or only one job?
Please advise if you are using an Android or iOS device, what model phone, and what version of the operating system? (i.e. Android, Samsung Galaxy S22, Android OS 8.0.0, etc.)
Please advise what version of the Proof mobile app your are currently using, and that there are no additional updates available for your Proof mobile app? You can see this by accessing your App Store or Google Play Store and selecting the Proof mobile app.