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What's New in Version 11.0.0

Written by Julia

Proof mobile app version 11.0.0 introduces the Full Screen Attempt Flow, and includes updates to certified mailing, address exports, and everyday app performance.


📱 Full Screen Attempt Flow

Recording an attempt now works one question at a time. After you verify your location, a full-screen view opens and walks you through each question, with the servee's name at the top, Back and Next buttons, and a progress bar. When you finish, your answers are already filled in on the attempt form, and you submit the attempt the same way you do today. What's recorded on an attempt doesn't change.

⚙️ How it works

  • The full-screen view opens on its own once per attempt, after the "Verify your location" step. To reopen it, tap any question on the attempt form, and it will open on that question.

  • Questions follow the job's requirements and your answers, so you only see what applies.

  • Next moves to the following question and stays greyed out until a required question is answered.

  • Back returns to the previous question and keeps your answers. On the first page, it reads Close.

  • You can close the view at any time by dragging it down, or with the Back button on Android. Nothing is lost, and every answer stays on the attempt form.

  • There is no Submit button in the full-screen view. Review the attempt form and submit as usual.

⚠️ Warnings before changes

  • If you change "Was the attempt successful?" after answering other questions, a red message warns that your answers will be cleared. Press Next to make the change, or choose your original answer to keep everything.

  • If a relation-to-servee answer pre-selects a service type and you choose a different one, a blue message explains the selection. Press Back to undo your change, or Next to override it. This replaces the "Change service type?" pop-up.

✅ What stays on the attempt form

Photos, the address and address type, the Optimize button, the description for an unsuccessful attempt, and the time of service picker (tapping the time of service on the form opens the picker directly).

📌 Good to know

  • If an attempt has no matching template (for example, when you choose Other as the address type), the full-screen view doesn't open, and you answer everything on the attempt form.

  • When you record a successful attempt on all linked jobs, the full-screen view closes, and the rest of the attempt, including each linked job's questions, is completed on the attempt form.

  • Yes/No questions on the attempt form now appear as dropdowns instead of switches, even if you turn the full-screen view off.

🤔 Prefer the original layout?

You can turn the full-screen view off from Settings → Preferences → Full Screen Attempt Flow. The switch is on by default, and a change applies from your next attempt. Settings → Notifications is now called Preferences, and your notification settings are still there.

👉 We'd love to hear what would make this flow better! Share your feedback with us at wecanhelp@proofserve.com.


📬 USPS Tracking for Certified Mailings

When a firm's requirements call for certified affidavit mailing, the mailing form now requires a 20- or 22-digit USPS tracking number.


📍 Address Export Update

Address exports remain available in CSV and Excel formats, with improved support for the 2 most popular routing apps process servers use, RoadWarrior and Circuit. GPX export is no longer available.


✨ Everyday Improvements

  • Fixed an issue that could leave Android users stuck on the Enable Location screen.

  • Paused jobs now show "Paused" instead of a remaining-time countdown.

  • The add-photo tile is easier to see at low screen brightness.

  • Status badges now appear on the same row as their labels in Earnings and Job History.

  • Security patches and updates that support app reliability.

This release also includes the affidavit improvements: support for scanning eligible affidavits without exhibits, and full-PDF upload when scanning isn't available.


If you have questions or experience any issues, please reach out to our support team at wecanhelp@proofserve.com or through the support chat in the app.

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