At Proof, we understand that sometimes users may need to delete their accounts and associated data. Whether you've completed work on our platform or not, we're here to assist you through the process. Below are the steps to request account and data deletion:
Sending a Deletion Request:
To initiate the account deletion process, please send an email to our dedicated support team at wecanhelp@Proofserve.com. Make sure to use the email address associated with your Proof account for verification purposes.
Account Deletion Considerations:
When you ask us to delete your account, it's important to know that we may not be able to erase everything. If you have done work on our platform and been paid for it, we have to keep some records for safety and legal reasons. This includes things like the services you provided and other important details.
After we process your request to delete your account, we will permanently remove your personal information. However, our Privacy Policy explains that we might need to keep some information to follow the law.
Retention of Payout Information:
For users who have completed work and received payments, we store payout information securely with our third-party vendor, Stripe. Your Stripe account will not be deleted if you have received payments for services rendered. This is to ensure transparency and compliance with financial regulations.
Confirmation of Deletion:
Once we receive your deletion request, our support team will review it and proceed accordingly based on the information provided. We'll notify you via email once the deletion process is complete.
Additional Assistance:
If you have any questions or need further assistance regarding account and data deletion, don't hesitate to reach out to our support team at wecanhelp@Proofserve.com. We're here to help you every step of the way.