Whenever you see issues in the app, like being unable to submit an attempt, the app crashing, or anything else unexpected, please try the following steps.
Force Close & Restart
Force Close & Restart
For iPhone:
Swipe up from the bottom of the screen and pause in the middle to open the App Switcher. Then, find the app causing issues and swipe it off the screen to force-close it.
For Android:
Go to Settings > Apps, find and select the app that's acting up, and tap Force Stop to close it.
Restart your device:
Once the app is closed, power off your phone completely and wait a few seconds before turning it back on. Restarting the device can often help resolve temporary glitches.
After your device restarts, please try to open the app and attempt your action again.
Try this step first for any general issues with the app not working as intended:
Toggle Airplane Mode
Toggle Airplane Mode
For iPhone:
Go to Settings > Airplane Mode and toggle it on and off. Leave it on for about 30 seconds, then tap the icon again to turn it off.
Alternatively, you can open the Control Center by swiping down from the top-right corner of your screen. Tap the Airplane Mode icon to turn it on.
For Android:
Go to Settings > Network & Internet > Airplane Mode to toggle it on and off. Wait about 30 seconds, then tap the icon again to disable it.
If you prefer, you can swipe down from the top of your screen to open the Quick Settings menu. Tap the Airplane Mode icon to enable it.
Once you've done this, try reopening the app and checking if you can navigate through it and perform your actions without any issues. This should help improve your connection and ensure everything runs smoothly.
If you're experiencing internet connectivity issues with the app, try the following:
If issues persist beyond a force close, restart, or connection issues beyond toggling airplane mode, we have other troubleshooting steps below that will assist in resolving this issue.
Check for App updates: If your mobile app is not on the latest version, please refer to this support article for help updating it.
Clear Proof Mobile App Data Cache: If the issues persist and the app is not functioning as expected, please refer to this support article to clear this data.
If you continue to experience performance issues with the app after all these steps, please do not hesitate to contact our dedicated Support Team via the chat window or email the team directly at wecanhelp@proofserve.com.