If you need to discuss details about a specific serve job, the best place to start is the In-Job Chat in the Proof mobile app. This feature connects you directly with both the client and the assigned Proof Specialist for that job.
💬 When to Use In-Job Chat
Use In-Job Chat for logistical information related to the serve, such as:
Clarifying service instructions
Coordinating access to a location
Confirming timelines or scheduling
🧭 What the Proof Specialist Handles
Your assigned Proof Specialist will manage:
Skip tracing or locating additional addresses
Communicating with the client about payment or charges
Approving any new address attempts before you proceed
🚫 Never contact the client directly to request payment. All payments are processed through the Proof platform.
📲 How to Access In-Job Chat
Open the Proof mobile app
Select the job you want to discuss
Tap the “Chat” tab on the right-hand side of the screen
📧 If It’s Not Suitable for In-Job Chat
If your question isn’t appropriate for In-Job Chat — for example, if it’s sensitive or requires direct coordination with the Specialist — you can email the Specialist directly:
Open the job in the Proof mobile app
Tap the three-dot menu in the top-right corner
Select “View Proof Specialist Info” to find their contact details
Contact the Specialist
Contact the Specialist
