Proof makes it easy to communicate through the integrated job chat feature in the mobile app. This tool allows you to message both the client and the assigned Proof Specialist directly for logistical updates related to the serve.
📲 How to Access In-Job Chat
Open the Proof mobile app
Select the relevant job
Tap the “Chat” tab on the right-hand side of the screen
You’ll be connected to both the client and the assigned Specialist for that job.
Access the In-Job Chat
Access the In-Job Chat
💬 When to Use In-Job Chat
Use the chat to:
Confirm timing or access instructions
Provide real-time updates
Ask logistical or location-based questions
Requesting a job be removed from your queue
🚫 Please do not contact the client directly about payment or additional addresses. Payment is handled by the Proof platform, and all job fees are managed internally.
Sample Job Chats
Sample Job Chats
🧭 What the Specialist Handles
Your assigned Proof Specialist is your go-to resource for:
Skip-tracing or requesting additional addresses
Communicating with the client about payment, charges, or serve outcomes
Approving any new address attempts before you proceed
If you have a job-related question that doesn’t belong in the In-Job Chat — such as something sensitive or specific to policy — we recommend emailing the Specialist directly. They’ll coordinate with the client as needed and provide next steps.
Contacting the Specialist
Contacting the Specialist
