If you've accepted a job but can no longer complete it — whether due to a mistake, a scheduling conflict, or other circumstances — you can request that the job be re-dispatched through the in-app job chat.
💬 Use In-Job Chat to Request a Re-Dispatch
Proof’s integrated job chat connects you directly with both:
The client, and
The assigned Proof Specialist
To request a re-dispatch:
Open the Proof mobile app
Tap into the relevant job
Select the “Chat” tab on the right-hand side
Send a message explaining why you’re unable to complete the job and that you’re requesting it be re-dispatched
📝 Please send your message promptly — especially if the serve window is approaching or already underway.
🔁 When to Request a Job Be Re-Dispatched
You accepted the job by mistake
You’re unable to attempt the serve within the required timeframe
You’ve encountered an issue that prevents you from completing the job
💵 Important: Payment Eligibility
Jobs that are re-dispatched after acceptance may not be eligible for payment — If you have questions about payment or your eligibility for compensation, please contact the assigned Proof Specialist directly. They can clarify next steps and provide guidance based on the job’s status.
Contacting the Specialist
Contacting the Specialist
