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Why am I not seeing new job notifications?
Why am I not seeing new job notifications?
Julia Leake avatar
Written by Julia Leake
Updated over 3 months ago

Volume is dependent on law firms posting jobs in your area, which means that the number of available jobs can vary. The way the app works is that the closest server to the serve address is notified first and given the opportunity to pick up the job.

Your app is automatically set to offer you jobs within a 50-mile radius of your location. Once a job is uploaded to the platform, it is sent to the nearest server to the job location. That server has 10 minutes to accept or decline the job before it is sent to the next closest server. Any jobs that are not able to be assigned via this method will become available in the ‘Available Jobs’ tab of the Proof mobile app.

Please make sure that your notifications are turned on for the app and that sounds are enabled as well so that you can be notified right away of any new jobs in your area. You can toggle notifications by accessing your phone's app settings and selecting Proof. Once you have enabled these notifications, please make sure to log out and back in to the Proof app to complete the change.

Push Notification Settings

iOS

Android

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You can also utilize our SMS notification feature! To opt into SMS job notifications, first select the ‘More’ tab in the bottom right corner of your Proof mobile app, then ‘Notifications’. You will be able to choose from either an immediate SMS notification along with the normal push notification from the app, or you can select a SMS notification after 5 minutes if you have not yet responded to the offer. Again, please make sure to log out and back in to the Proof app to complete the change.

SMS Notification Settings

You can always try changing your listed address to a location closer to where you typically serve, or if you are in a different location for a day. The app will always offer available jobs within 50 miles of the address you list. You can change your listed address in your Proof mobile app by selecting the 'More' tab in the bottom right corner, then 'Edit Address'.

​*Please Note* - You have the option to select a Primary Address for job dispatch purposes, and a separate Affidavit Address.

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