If you arrive at a location and determine the address is incorrect or unservable — such as a vacant property, a new resident, or a non-existent address — you should flag the job in the Proof mobile app.
This alerts both the client and the assigned Proof Specialist so they can review and respond appropriately.
📝 Option 1: Flag During the Attempt Flow (Recommended)
When recording an unsuccessful attempt using the Attempt Checklist, you’ll see the question: "Was this a bad address?"
Select “Yes” to flag the address immediately
Your attempt notes and the flag will be submitted together for review
✅ This is the fastest and most efficient way to report a bad address.
Flagging a Job while Recording an Attempt
Flagging a Job while Recording an Attempt
🚩 Option 2: Flag a Job from the Job Menu
You can also flag a job manually after submitting an attempt:
Tap the three-dot menu (⋯) in the upper-right corner of the job screen
Select “Flag Job”
Provide a clear explanation — include what you observed and why the address appears invalid (e.g., “vacant,” “moved,” “no such address”)
📝 All messages you submit are visible to both the client and the Proof Specialist.
Flagging a Job through the Job Menu
Flagging a Job through the Job Menu
⏳ What Happens After You Flag a Job
The Proof Specialist will take over from there — conducting any necessary address research or skip tracing
They’ll also handle communication with the client regarding any potential charges
You’ll receive a confirmation message via job chat once the job has been flagged
⚠️ Do not attempt a new address until the Specialist provides approval.
Flagged jobs are clearly marked on the Job Overview screen in the app so you can easily track their status.
Flagged Jobs
Flagged Jobs
