If the address is bad, you can put a flag on the job to alert the client and Proof's assigned Specialist. After recording the unsuccessful attempt, click the 3-dot menu in the top right-hand corner and select ‘Flag Job’. Please include as much detail as possible. All messages that you send will be seen by the client and Proof Specialist. Indicate if it was an empty home, new resident, or no such address.

Alternatively, you can flag a job as a Bad Address while recording an unsuccessful attempt. Simply select "yes" for the question "Was this a bad address?"
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The Proof Specialist will handle additional address look-ups and speaking with the client regarding charges for attempts at additional addresses. Please wait for approval before attempting a new address.

You will be able to see that a job has been flagged on the Job Overview screen, and you will also receive a confirmation chat.