If you have an active serve on the platform and need to request an update or provide additional details to the Proof Specialist or Process Server assigned to the serve, you can do this through the integrated Job Chat! 🚀
The Job Chat feature is designed to provide real-time communication between you, the assigned Proof Specialist, and the Process Server managing your serve job. This integrated tool ensures you can get updates and provide additional information seamlessly throughout the process. 💬
The best part? When you receive a reply to your message, you'll be notified via email so you won't miss any important updates about your serve! 📧
In My Jobs, you can easily review all serves, including active ones and saved drafts. If you can't find your active serve job, don't worry! Just check the Filters drop-down menu to ensure no jobs are being filtered out. Once you've located your active serve job, simply click on it to open it on the platform.
Please note that any active serve will show the name of the individual or entity under Servee, along with important details such as the serve speed selected, billing number, and time remaining on the serve. If you click on a Draft, it will open the saved draft so you can continue building the job on the platform.
Now, let's get to the exciting part - the Job Chat! 🎉 You can find it on the right-hand side of your screen once you've opened the specific job. Here, you can view any messages from Proof and respond by typing in the chat box and clicking the yellow Send button ➤
When you send a message through the Job Chat, both the Proof Specialist and the Process Server assigned to your job will receive a notification.
If you have any further questions or need additional help accessing the job chat, please reach out to us at support@proofserve.com.