Proof

When I try to connect Proof to my Clio instance, the page seems to get stuck with the Proof logo spinning but the Proof tab never loads. 

Make sure you are logged out of the Proof platform on any other tabs within your browser. Once you have done so, go back to your Clio instance and refresh or re-connect your account.

I am unable to access the Proof tab within Clio from Google Chrome

Please use the following steps to troubleshoot issues with a user being unable to “Connect to Proof” from the Proof tab within Clio when using Google Chrome as their browser:

Confirm that they are not logged into the Proof platform by having them navigate to <a href="http://app.proofserve.com/" rel="nofollow noopener noreferrer" target="_blank">Proof</a> . If they are not, proceed to the next step:

Use this Proof Knowledge Base article to instruct the user to disable blocking of third-party cookies: <a href="https://help.proofserve.com/en/article/disabling-blocking-of-proof-cookies-for-case-management-integrations-1wzgbca/" rel="nofollow noopener noreferrer" target="_blank">https://help.proofserve.com/en/article/disabling-blocking-of-proof-cookies-for-case-management-integrations-1wzgbca/</a>

- Confirm that they are not logged into the Proof platform by having them navigate to <a href="http://app.proofserve.com/" rel="nofollow noopener noreferrer" target="_blank">Proof</a> . If they are not, proceed to the next step:
- Use this Proof Knowledge Base article to instruct the user to disable blocking of third-party cookies: <a href="https://help.proofserve.com/en/article/disabling-blocking-of-proof-cookies-for-case-management-integrations-1wzgbca/" rel="nofollow noopener noreferrer" target="_blank">https://help.proofserve.com/en/article/disabling-blocking-of-proof-cookies-for-case-management-integrations-1wzgbca/</a>

I am unable to access the Proof tab within Clio from Firefox or Safari

Both Safari &amp; Firefox have enhanced security settings that prevent the Proof app within Clio from working properly. Messaging has been added to the Connect to Clio page on the Proof tab and a <a href="https://help.proofserve.com/en/article/disabling-blocking-of-proof-cookies-for-case-management-integrations-1wzgbca/" rel="nofollow noopener noreferrer" target="_blank">support article was published on our website</a>.