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A Page Won’t Load / I’m Unable to Download Files / I’m Seeing a Blank Page
A Page Won’t Load / I’m Unable to Download Files / I’m Seeing a Blank Page

Technical Support - Troubleshooting

Carolyn Stout avatar
Written by Carolyn Stout
Updated over 9 months ago

This is usually a browser cache issue. To clear your browser’s cached data, please follow these steps - note that they apply to Google Chrome, the suggested browser for Proof.

These steps will clear your browser data and may remove any passwords you have saved in Chrome:

1) Click on the 3 dots in the upper-right corner of your Chrome window and select
Clear Browsing Data” from the dropdown menu.



2) In the next screen, click “Advanced” and select the checkboxes you wish to delete.



3) Close and relaunch Chrome, then try your action in Proof again.

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