Refund Policy
We understand that questions about refunds can come up, so we've created this clear policy to explain when refunds are available and how to request them. For customers with an executed service agreement, please see your specific refund terms listed within your contract.
Eligible for Refunds:
Duplicate payments
Service not attempted within agreed timeframe without notice
Charges for canceled services that were never started
Non-Refundable:
Jobs canceled after the process server starts travel or attempts service, even if cancelled
Completed jobs with valid proof of service or documented attempts
Failed service due to wrong addresses, incorrect documents, or client delays
Unsuccessful service when our process server followed proper procedures
Rush jobs completed within the requested timeframe
How to Request a Refund:
Email support@proofserve.com within 30 days of the invoice date with your serve ID, reason, and any supporting documents. We will respond within 5 business days.
Important Notes:
Payment is for professional service attempts, not guaranteed outcomes
By using our platform, you agree that chargebacks will be resolved using our documented service records
All sales are final once service is attempted
If you have questions about this policy or need to request a refund, please contact our support team.